Warranty

Purchasing a new home is one of the largest decisions of a lifetime, and it is essential to know that you have purchased a home from a builder who cares about quality and helping you when something unexpected happens.

 

What is covered?

Your home is covered under a 1-2-10 new construction warranty, and the exact language from the Minnesota Office of Registrar can be found here.  To summarize:

One Year Workmanship Warranty:  A one-year warranty that covers any manufacturer or craftsmanship defects. Your home shall be free from defects in workmanship and or defective materials due to non-compliance with building standards.  Please note that your new home requires active maintenance by you, the homeowner.  Damage caused by a homeowner’s improper maintenance or operation is excluded.  Items such as drywall cracking and nail pops are addressed at the 1-Year check-in to allow the home and materials to acclimate to all four seasons.

Two Year Mechanical Warranty:  A two-year warranty that covers mechanical installations, including electrical, plumbing, heating and cooling systems.  All mechanical equipment and fixtures are warrantied through the specific manufacturer.  These systems should be free of defects and working according to building standards.  Please refer to your New Home Maintenance Schedule and all system handbooks to best care for these systems.

Ten Year Structural Warranty:  A ten-year warranty that covers any major construction defects involving all load bearing structures.

 

Scheduling Warranty Service

A Craft Homes team member will reach out to you via phone or email to schedule your 60-Day & 1-Year check-ins.

Please email customercare@crafthomesmn.com to address any warranty issues or concerns.

All warranty requests for service will be addressed at your 60 Day & 1-Year Check-ins. In case of emergency, contact numbers are listed on the major mechanical appliances in your home.